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Privacy Policy

Last updated: October 25, 2025

1. Introduction

We are deeply committed to safeguarding your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our services.

This policy applies to all users of our website motou.com and related services.

2. Information We Collect

2.1 Types of Data Collected

  • Personally Identifiable Information (PII): We collect information such as your email address when you register an account or contact us.

  • Image Data: When you use our AI generation tools, you may upload personal images. These images are processed solely to provide the virtual styling service and are not used for other purposes.

  • Payment Information: We do not directly collect, store, or process your payment card details. All payments are securely processed by our third-party payment processors (including Creem, Apple Pay, and Google Pay).

  • Usage Data: We automatically collect information about how you use our website, such as pages visited, time spent, device and browser type, and other analytics-related data.

2.2 How Data Is Collected

  • Directly From You: When you provide your email address or upload a photo.

  • Automated Technologies: Through cookies and similar tracking technologies that help us analyze and improve the user experience.

  • Third-Party Services: Data may be collected by our payment and analytics providers as part of their service integration.

3. How We Use Your Information

3.1 Purpose of Use

We use the information we collect for the following purposes:

  • To Provide and Operate Our Services: Including generating AI-generated content and facilitating your use of the service.

  • To Communicate With You: For customer support, service updates, and relevant notifications.

  • To Improve Our Services: By analyzing usage data to enhance performance and user satisfaction.

  • For Legal Compliance: Where required to meet our obligations under applicable laws and regulations.

3.2 Information Sharing

We do not sell your personal information. However, we may share it in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party providers who perform services on our behalf, such as cloud hosting, analytics, and payment processing. These partners are contractually bound to protect your data and use it only for the purposes we specify.

  • For Legal Compliance: If required to respond to lawful requests, such as subpoenas or court orders, or to comply with applicable laws.

  • Aggregated and Anonymized Data: We may share non-identifiable, aggregated information for research, analytics, or business reporting purposes.

3.3 Your Consent and Control

  • By using our services, you consent to the collection and use of your data as outlined in this policy.

  • You can opt out of promotional communications at any time via the unsubscribe link in our emails or by contacting us directly.

4. Data Storage and Security

4.1 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Image Data: Uploaded images are temporarily stored for processing and are automatically deleted within a set period unless retained based on your account settings.

  • Account Data: Retained until you choose to delete your account or request erasure of your data.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • Encryption: We use encryption for the transmission of sensitive data and for data at rest.

  • Secure Infrastructure: Your data is stored on secure servers with controlled access and continuous monitoring.

  • Routine Audits: We regularly review and update our security practices to address potential vulnerabilities.

4.3 Data Breach Procedures

In the unlikely event of a personal data breach, we have implemented procedures to act swiftly. This includes taking immediate steps to mitigate the breach and secure our systems. We will notify you and the relevant supervisory authorities without undue delay, as required by applicable data protection laws such as the GDPR.

5. Your Rights

5.1 Your Rights Under Data Protection Laws

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to rectify inaccurate or incomplete data.
  • The right to erasure (also known as the 'right to be forgotten').
  • The right to restrict processing under certain circumstances.
  • The right to data portability.
  • The right to object to the processing of your data, including for direct marketing purposes.

5.2 How to Exercise Your Rights

To exercise any of your rights, please contact us at:

Email: support@motou.com

We may need to verify your identity before processing your request to ensure the security of your data.

5.3 Response Time

We aim to respond to all legitimate requests within 30 days. Complex or multiple requests may require additional time, and we will keep you informed of our progress.

6. Updates to This Policy

6.1 Policy Revisions

We may modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last updated" date at the top of this policy will be revised accordingly. The updated version will be effective as of the date it is posted, unless otherwise noted.

6.2 Notification of Changes

If we make substantial changes that affect your rights:

  • We will notify you via email or a prominent notice on our website.
  • Where required by law, we will give you the opportunity to review the changes and provide consent before they apply.

7. Contact Us

If you have any questions, concerns, or feedback about this policy or your data, please do not hesitate to contact us:

We are committed to resolving any issues promptly and respectfully.